Nos utilisateurs se demandent 💬
Bonjour les amis.
Je reçois un BSOD aléatoire donnant l’erreur ci-dessus. Cela se produit parfois de manière aléatoire lorsque je n’utilise même pas mon ordinateur mais qu’il est allumé, il est donc difficile de dire si quelque chose en particulier en est la cause. J’ai réinstallé le pilote netr28x.sys qui est le pilote de la carte réseau Ralink, mais le problème persiste. Voici mes 3 derniers fichiers DMP :
https://1drv.ms/u/s!Ak4HbBV0VoarpETiPhtWjSb3o3kP
https://1drv.ms/u/s!Ak4HbBV0VoarpEYmRyw-LDzQB_4J
https://1drv.ms/u/s!Ak4HbBV0VoarpEWImYDkDNs6RYy6
Merci d’avance pour votre aide.
Rob B. (Indépendant)
Hi brettsmods, I am Rob, an independent and a 14 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.
Troubleshoot blue screen errors <-- read this link
http://Windows.microsoft.com/en-us/Windows-10/troubleshoot-blue-screen-errors
The BugCheck were all D1 and essentially the same.
BugCheck D1, {ffff810c0d001000, 2, 1, fffff80517fa3518}
Probably caused by : netr28x.sys ( netr28x!RTMPMoveMemory+18 )
netr28x.sys dated 5/29/2015 Ralink Wireless (Wifi) driver.
Also likely involved :
fffff805`12e8a638 fffff805`188d1c85Unable to load image SystemRootsystem32DRIVERSatikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys atikmdag+0x81c85
atikmdag.sys dated 6/22/2015 AMD/ATI video driver.
1, Check with HP Support, their on-line docs and drivers, and ask in their forums about any known issues. Update the BIOS, chipset drivers, and all major drivers (see driver update methods below). Especially, update the Ralink WiFi and ATI video drivers. (See driver update methods below.)
BiosVendor = AMI
BiosVersion = v8.09
BiosReleaseDate = 10/30/2012 <-- current BIOS date
SystemManufacturer = Hewlett-Packard
SystemProductName = h8-1534
SystemFamily = 103C_53316J G=D
SystemVersion =
SystemSKU = H2N64AA#ABA
BaseBoardManufacturer = Gigabyte
BaseBoardProduct = 2AC8
BaseBoardVersion = 1.2
HP Support/Troubleshooting & Drivers
http://www8.hp.com/us/en/drivers.html
Contact HP
http://welcome.hp.com/country/us/en/contact_us.html
HP Forums
http://h30434.www3.hp.com/psg/
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Ralink is now Mediatek.
You need to contact Ralink/Mediatek Support and/or the OEM device maker if not Ralink as there is obviously an issue with that driver. If there is a separate OEM device maker also check in their forums (if any) for known issues.
Ralink
http://www.ralinktech.com/en/index.php
Mediatek
http://www.mediatek.com/en/
Ralink - Support and downloads (Check with System Maker/Motherboard Maker or the actual device maker 1st.)
http://www.ralinktech.com/en/04_support/support.php?sn=500
Mediatek - Downloads - Drivers and Firmware (Check with System Maker/Motherboard Maker or the actual device maker 1st.)
http://www.mediatek.com/en/downloads/
Mediatek - Contact Us
http://www.mediatek.com/en/about/contact/?contact=wifi-technical-support
------
AMD/ATI - Support and Driver - Search
http://support.amd.com/us/psearch/Pages/psearch.aspx?type=2.4.2&product=2.4.2.3.9&contentType=GPU+Download+Detail&ostype=Windows+8+Preview+-+32-Bit+Edition&keywords=&items=20
Get the Catalyst Drivers here
http://game.amd.com/us-en/drivers_catalyst.aspx
ATI - Forums
http://forums.amd.com/game/categories.cfm?catid=260&forumid=11
ATI - Support and Drivers
http://support.amd.com/us/Pages/AMDSupportHub.aspx
2. Norton/Symantec could be involved as cause or by helping to mask the cause so I would fully uninstall it. Use Windows Defender which in Windows 8/8.1 & 10 is a full antivirus.
Norton Removal Tool
https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us?product=home&pvid=f-home&version=1
List of anti-malware program cleanup/uninstall tools
http://answers.microsoft.com/en-us/protect/wiki/mse-protect_start/list-of-anti-malware-product-removal-tools/2bcb53f7-7ab4-4ef9-ab3a-6aebfa322f75
Uninstallers (removal tools) for common antivirus software
http://kb.eset.com/esetkb/index?page=content&id=SOLN146
3. Run the memory tests (see methods below).
4. As needed use ALL the methods in the troubleshooters below.
5. After ALL the above if needed run Driver Verifier to see if it can indicate a
CAUSE (see Driver Verifier methods below).
====================================================z
Troubleshoot blue screen errors <-- read this link
http://Windows.microsoft.com/en-us/Windows-10/troubleshoot-blue-screen-errors
BCCode: D1 0x000000D1
Think Video drivers mainly though it can be others. See the driver section in my
generic bluescreen troubleshooting methods below. BIOS, low level chipset
drivers, antivirus/antispyway/security programs, and other drivers can also cause this.
BCCode: d1 0x000000d1 <-- read this link
http://www.faultwire.com/solutions-fatal_error/DRIVER-IRQL-NOT-LESS-OR-EQUAL-0x000000D1-*1210.html
==================================================
This utility makes it easy to see which versions are loaded :
Run DriverView - set VIEW to Hide Microsoft drivers - update those without
Dump in their names (and update BIOS and chipset).
DriverView - Free - utility displays the list of all device drivers currently loaded
on your system. For each driver in the list, additional useful information is
displayed: load address of the driver, description, version, product name,
company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html
For Drivers check System Maker as fallbacks and Device Maker's which are the
most current. Right Click the Start Button - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's
tab - write down the version info. Now click UPdate Driver (this may not do
anything as MS is far behind certifying drivers) - then Right Click - Uninstall -
REBOOT this will refresh the driver stack.
Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard
if 3rd party with their own software and drivers and any other major device drivers
you have.
Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and
then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their
latest versions. (Look for BIOS, Chipset, and software updates at System Maker's
site while there.)
Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -
REBOOT after each installation.
Always check in Device Manager - Drivers tab to be sure the version you are
installing actually shows up. This is because some drivers rollback before the
latest is installed (sound drivers particularly do this) so install a driver - reboot
- check to be sure it is installed and repeat as needed.
Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER -
check manually by model.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
====================================================
Memory tests do not catch all errors such as mismatched memory (possible even
for sticks that appear to be identical) and when faster memory is placed in system
behind slower memory. So it is best to also swap sticks in and out to check for
those even if all memory tests fail to show a problem.
To test RAM check here - let it run 4+ hours or so. <-- best method
www.memtest.org
MemTestX86 - Test RAM With
http://www.tenforums.com/tutorials/14201-memtest86-test-ram.html
For the Windows Memory Diagnostic Tool.
Type in Cortana's search box -> Windows Memory Diagnostics
at top of list - click it. in Windows 8/8.1/10 the name is "Windows Memory
Diagnostic".
================================================
After doing ALL the updates you can, and if the issue continues, then run
Driver Verifier.
Driver Verifier can help find some BSOD issues :
Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617
How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10
are essentially the same).
http://www.winvistaclub.com/t79.html
Using Driver Verifier
https://msdn.microsoft.com/en-us/library/Windows/hardware/ff545448%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396
WINKEY + X - RUN - type in -> verifier /reset hit enter to disable
If Driver Verifier creates a minidump upload it and post the link here so we can
analyze it.
Here to help,
Rob
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Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Please let us know the results and if you need further assistance. Feedback definitely helps us help all.
Rob B. (Indépendant)
Comment se passe le dépannage ? Pouvez-vous fournir des commentaires?
Toujours là, heureux de vous aider,
Rob
brettsmods
Rob,
Merci pour la réponse. J’ai vérifié avec Ralink (Mediatek) et les pilotes Windows 10 ne sont pas disponibles sur leur site. Le seul pilote dont ils disposent est celui qui est destiné à Win 7/8 et dont le numéro de révision et la date sont inférieurs à ceux actuellement installés sur ma machine. Vérifié avec HP et tout de ce côté (BIOS, etc.) est déjà sur la dernière mise à jour.
Je n’ai rien trouvé sur le web qui apporte une solution à ce problème. Beaucoup de gens avec la même question mais jamais de secrets. Depuis que cela a commencé il y a environ une semaine sans autre changement majeur dans mon système d’exploitation, je me suis demandé si la carte wifi elle-même pouvait tomber en panne. L’ordinateur a plus de 7 ans à ce stade.
J’ai exécuté un vérificateur de pilote il y a quelques jours mais il ne me permettait pas de démarrer mon ordinateur pendant que j’étais actif (il propose une réparation automatique). Je l’ai lancé en mode sans échec avec mise en réseau pour voir s’il ferait un BSOD, mais ce n’est pas le cas. Il devait se charger en mode sans échec avec cmd pour désactiver le vérificateur et le renvoyer au système d’exploitation normal.
Je ne sais donc pas quelle est la prochaine étape de l’action. Vous avez également mentionné le pilote AMD, mais cela n’apparaîtrait-il pas sur l’écran d’erreur si cela causait vraiment le problème ? (Ce pilote est également la dernière version)
Merci encore.
Rob B. (Indépendant)
Oui, je m’inquiétais de tout pilote compatible plus récent. À moins que vous ne rencontriez un programmeur qui a résolu le problème dans ce pilote (très similaire de nos jours en raison du nombre prudent de lignes de code à parcourir), la seule façon que je peux recommander est la carte de désactivation WiFi dans le Gestionnaire de périphériques. et utilisez un adaptateur wifi enfichable. Vous pouvez généralement en acheter un en ligne entre 10 $ et 20 $ et peut-être même dans les magasins physiques.
Si vous avez des questions supplémentaires, n’hésitez pas à répondre à Mark et à choisir une note qui aidera les autres à trouver les bonnes informations. Alors que je suis toujours là pour aider si nécessaire.
Heureux que vous ayez aidé et passez une bonne journée!
Rob
